Supporting Spiritual Change Website Terms & Conditions
To support anyone seeking change by learning about themselves in order that they can intentionally be who they choose to be.
Our mission is to make a contribution to the world by demonstrating and teaching a modern-day approach to spirituality by integrating the human mind with the spiritual mind. We aim to enhance the spiritual connection with every student, so that they know their true self. We do this by striving to continually improve and facilitate learning at a level appropriate to the individual. We aim to inspire and guide everyone by nurturing the talents they have and teaching spiritual knowledge. We do not limit anyone, access is for All who seek a spiritual path.
Disclaimer: As stipulated by law, we cannot and do not make any guarantees about the ability to get results or earn any money with our ideas, information, tools or strategies. Your results are completely up to you, your level of awareness, expertise and the action and practice that you take. Any testimonials referenced on any of our social media or web pages should not be considered as exact, actual or as a promise of success, they are for illustrative purposes only. We at Supporting Change and Supporting Spiritual Change, do not give advice, we are not medical professionals, psychiatric professionals, counsellors or veterinarians. Diane Merrick founder of Supporting Change Now and Supporting Spiritual Change and author of It Will Come to You, present the entire contents of this website for educational purposes only. The author and any representatives are not trained medical or psychiatric professionals, nor do they replace any professionals. The information is not intended to replace or diagnose any medical or psychological conditions, nor to claim to treat, prevent, alleviate or cure any conditions, of individuals nor to apply any medical, mental health or human development principles for any physical or psychiatric conditions. Any techniques that the author addresses whether on the website or other media or resources only pertain to energetic/spiritual issues that may affect well-being.
Any Purchase of goods or services you agree and confirm that you are of sound mind and not under any psychiatric care.
Any Purchase of goods or services you agree and confirm that you are over 18 years of age.
STATUTORY INSTRUMENTS 2008 NO. 1277 – Consumer Protection from Unfair Trading Regulations 2008
1. Under the above legislation we are obliged to advise that: all demonstrations & private readings must be viewed as, for "entertainment purposes" only and as a form of "scientific experiment" and therefore results nor accuracy of information cannot be guaranteed. You must be of sound mind and not vulnerable either emotionally or mentally. You must understand that any person giving a message or conducting a private sitting is expressing their own views and opinions. You must only attend a demonstration or seek a private sitting of your own accord and must not be coerced in any way to take part. Supporting Change©, Supporting Spiritual Change© or any associate of the for mentioned company accept no liability and/or responsibility for any actions and/or decisions any client chooses to take or make based on the information delivered by any associate of Supporting Change© or Supporting Spiritual Change©. You confirm that you are over 18 years of age. Those under 18 must have the permission of a parent or guardian to attend a demonstration or book a private reading and to receive messages. Those under 16 must have parent or guardian present.
2. Copyright laws apply regarding anything connected to Supporting Change© and Supporting Spiritual Change©. You must seek permission to share appropriate content to social media prior to upload by directly contacting the company or Diane Merrick personally and receiving written authority. And you must you share any quotes or recorded media, video or audio, on any platform without the express written permissions.
3. Following GDP guidelines, we ask for your email address in order to share information of events and for marketing purposes only. In providing an email address you agree for us to store your details. We will not share your private details with anyone outside of Supporting Change© or Supporting Spiritual Change©
Thank you for your understanding and cooperation.
By using and viewing this website operated by Supporting Spiritual Change – www.supportingspiritualchange.com (the Website) is conditional upon your acceptance of these Terms and Conditions, including our Privacy statement.
We reserve the right to amend these Terms and Conditions from time to time without notice and at our discretion. It is your responsibility periodically to review this page for updates to these Terms and Conditions, which shall come into effect once posted.
Your continued use of this Website will be deemed acceptance of these Terms and Conditions, including our Privacy Statement. We respectfully ask that if you do not accept these Terms and Conditions that you leave this Website now.
All references to ‘our’, ‘us’ or ‘we’ within this policy and within the opt-in notice are deemed to refer to Support Spiritual Change.
Rights – all rights in all material and content (including, but not limited to text, images, web pages, sound, software (including code, interface and website structure) and video and the design and compilation thereof) at this Website are owned by us or our licensors. The logo is also copyright protected and application for Trademark under UK law.
You agree that you are only permitted to use this material and/or content or order products only as set out in these terms and conditions or otherwise expressly authorised in writing by us. You may not otherwise copy, reproduce transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person or create derivative works of such material or content.
Intellectual Property – Diane Merrick, owner of Supporting Spiritual Change and the Website and/or authorised user of all trademarks, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Website, unless otherwise indicated. Expect as provided in these Terms and Conditions, use of the Website does not grant any right, title, interest or licence to any such intellectual property you may access on the Website. Except as provided in these Terms and Conditions, any use or reproduction of the intellectual property is prohibited.
Copying – you may view this Website and print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether electronic, hard copy or other format is prohibited and may breach intellectual property laws and other laws worldwide. You are not entitled to reproduce, transmit, publicly perform, distribute, adapt translate, modify, bundle, merge, share or make available to any person or create derivative works of such material, or use it for commercial purposes without prior written consent. All other rights are reserved.
Warranties – This Website is provided ‘as is’ and your use thereof is at your own risk. We, our officers, directors, employees, agents, disclaim to the fullest extent permitted by law, all express and implied warranties, including without limitation any warranties of merchantability, fitness for a purpose, title and non-infringement. We do not warrant that the Website will be free from viruses, available or that the contents will be accurate, although we take reasonable steps to secure the Website, you acknowledge that the internet is not a completely secure medium and we make no warranties, express or implied that any information or materials you post on or transmit through the Website, including testimonials, will be safe from unauthorised access or use. If you are dissatisfied with the Website, we politely ask that you discontinue using the Website.
Disclaimer – You agree and acknowledge that the information provided is the opinion of the owner of the Website. You acknowledge the we present the entire contents of this website and the book ‘It Will Come To You’, are for educational purposes only. The author and any representatives are not trained medical or psychiatric professionals, nor do they replace any professionals. The information is not intended to replace or diagnose any medical or psychological conditions, nor to claim to treat, prevent, alleviate or cure any conditions. In presenting this information no attempt is being made to provide diagnosis, care, treatment or rehabilitation of individuals nor to apply any medical, mental health or human development principles for any physical or psychiatric conditions. Any techniques that the author addresses whether on the website or other media or resources only pertain to energetic/spiritual issues that may affect well-being.
Your responsibility – you should always verify the information set out in this Website with independent authorities before acting, purchasing or relying on it. It is your responsibility to use virus checking software on any material downloaded from this Website and to ensure the compatibility of such software with your equipment. In circumstances where you provide us with information relating to any third parties, you warrant that you have received that third party’s consent in relation to such disclosure and that the third party has been informed of and agrees to our Privacy Statement and the uses which we may make of such information.
No Liability – To the Fullest Extent Permitted By Law, We, our officers, directors, employees, agents hereby disclaim all liability for any loss, cost or damage (direct or indirect, consequential or otherwise) suffered by you as a result of your use of the site or from any computer virus transmitted through the site, or other sites accessed from this site, whether such loss, cost or damage arises from our negligence or otherwise an even if we expressly informed of the possibility of such loss or damage, in no event shall our total liability to you for all damages, costs, losses and causes of action in the aggregate (whether in contract, tort, including but not limited to negligence or otherwise) arising from the terms and conditions, including our Privacy Statement or use of the site exceed in the aggregate £60.00 (GBP)
Materials submitted by you – Unless specifically requested, we do not solicit nor do we wish to receive any confidential, or proprietary information or other material from you through the Website, any of its services, by email or in any other way. Any information or material submitted by you, and which has not been specifically requested by us will be deemed not to be confidential, secret or proprietary. You agree that any information or materials submitted by you and which has not been specifically requested by us, will be deemed not to be confidential, secret or propriety. You agree that any information or materials submitted by you to this Website, whether ideas, creative concepts or other materials may be used, reproduced and disclosed by us without restriction for whatever purpose we deem fit and without payment of any sum or acknowledgement of you as their source. You also warrant that any moral rights in posted materials have been irrevocably waived by the appropriate authors. We shall have no liability for any loss or damage suffered by you as a result of use or disclosure of such materials by us to the extent permitted by law. This does not affect your rights you may have under data privacy laws that protect your personal information or similar privacy laws to the extent that such rights cannot be excluded.
User Information – in the course of your use of the Website, you may be asked to provide personal information to us (such as email address). Our information collection and use policies are set forth in our Privacy Statement. You acknowledge and agree that you are solely responsible for the accuracy and content of the User information.
Link from and to this Website -You acknowledge and agree that we have no responsibility for the information provided by web sites to which you may link from this Website. Links to linked sites do not constitute an endorsement by or association with us of such sites or the content, products advertising or other materials presented on such sites. We have no control over these linked sites and do not edit or monitor them. You acknowledge and agree that we are not responsible or liable, directly or indirectly for any loss, damage or cost caused or alleged to be caused by or in connection with use of or reliance on such content, goods or services available on such linked sites. No website may be linked to this Website or its pages without prior written consent.
Indemnity – you will indemnify us against any loss, damage or cost incurred by us arising out of your use of this Website, any of its services products or any information accessible over or through the Website, including information obtained from linked sites, your submission or transmission of information or material on or through the Website or your violation of these Terms and Conditions or any other laws, regulations and rules. You will also indemnify against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third-party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defences.
Restriction, Suspension and Termination – We may restrict, suspend or terminate your access to the Website and/or your ability to avail of any of the services on the Website, including interactive services, if we believe that you have breached these Terms and Conditions at any time. Any such restriction, suspension or termination will be without prejudice to any rights, which we may have against you in respect of your breach of these Terms and Conditions. We may also remove the Website as a whole or any sections or features of the Website at any time. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of these Terms and Conditions.
Data Protection – We will collect personal information such as your name, address, debit or credit card details, telephone number and e-mail address. We will not share this information with any other company or companies. We will use your personal information to perform contract and for marketing and research purposes. We will keep your personal information in a secure environment in accordance with the provisions of Principle Seven of the Data Protection Act 1998.
Entire Agreement – These Terms and Conditions, including our Privacy Statement, constitutes the entire agreement between you and us in relation to it’s subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between us. To the extent that software is available through the Website, such software may be subject to a license agreement that is distributed or included with such software and you agree to abide by the terms and conditions of any such licence agreements. The failure by us to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect. We may cede assign or otherwise transfer our rights and obligations in terms of these standard terms and conditions to third parties.
By purchasing a digital downloadable product from us you acknowledge and agree to the UK law of purchasing digital data. You acknowledge and agree the following:
The audios are supplied on digital MP3 format, unless requested prior to purchase.
The audios are © copyright protected and are for personal use only.
The audios must not be played in group settings, unless express written permission is granted.
The audios must not be used in the public domain, unless express written permission is granted.
Returns policy for digital format;
If you find the digital content not to be of satisfactory quality we will replace within 28 days of purchase, or if you have any technical difficulties please contact us via the website.
When purchasing a product from us or purchasing a personal consultation with one of the Supporting Change team you agree that you are over the minimum age of 16 years of age. We abide by the recommendation from www.nhs.uk/conditions/consent-to-treatment/children/ and you both acknowledge and agree that we do not give advice, treatments, counselling or any other form of profession support. We abide by the UK recommendations that people aged 16 or over are entitled to consent to their own treatment, and this can only be overruled in exceptional circumstances. If you are purchasing from any other country you agree to abide by their laws and under no circumstance hold us accountable for any infringement of any laws other than those of UK jurisdiction. You acknowledge and agree that Diane Merrick and any agent, employee or director of Supporting Change do not hold professional medical or psychiatric qualifications, we never give advice, we never ask you stop treatments including any prescribed medications. We support your spiritual and energetic wellbeing and you accept this as part of these Terms and Conditions and any purchase in any form available from this website.
Delivery, Returns & Refunds
Please be advised that cancellations made up to 48 hours before a scheduled appointment via [email, text, phone call] will be processed without a penalty.
Cancellations made 48 hours or less before an appointment will be subject to a charge of half of the service rate. This includes appointments where our representative/s is unable to access the client or the client is unavailable, whether this is for a one to one consultation , group training or any of our services.
If SC, LCS or SSC, cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.
We endeavour to dispatch any orders within 24 hours of receipt of your order, for items that are in stock (working days Monday-Friday excluding national holidays), however during busy periods we ask for your understanding if there is a delay.
Our digital products are available for immediate download. Please email email@example.com if you have any technical difficulties. We may ask for your telephone number if we cannot immediately resolve your issue.
Postage is included with most of our products unless stated otherwise.
Our delivery partners usually delivery within 2-5 working days for UK mainland orders.
If you prefer UK Royal Mail 24 Signed there is an additional fee of £4.95 added to your order, this service provides a 1-2 day delivery suggested delivery time.
International (outside UK), product orders other than digital download, please request a price for expected time for your delivery as they vary for countries.
If you change your mind about an order, the unopened product can be returned for a full refund providing that they are received back to us within 30 days of the initial order in a re-sellable condition.
For digital download products no return is offered under the regulations for downloading digital data, unless the download is faulty, we must be informed in writing within 14 days of the product download, when we will offer an alternative copy.
If you are unhappy with the products for any reason please contact us firstname.lastname@example.org and we will discuss your individual concern. Please note that we offer only offer refunds on physical products that are returned in unopened re-sellable condition. We are not able to refund any return postage costs incurred by you. Once we have received your returned product please allow us 5 working days for us to process your refund.
Payment of Course or Credit / Gift Voucher
Any credit on account is redeemable for 6 months for any payment or part payment of any product or service that SSC or SC provide.
Some of these terms apply to consumers only and some to business customers only, as stated. All other terms apply to customers. You are classed as business customers if you indicate to us that the goods or services supplied by us will be used in the course of your business. If you are not a business customer, you are a consumer. You have certain statuary rights as a consumer which are not effected by these terms.
Use of our Website
We may change anything on our Website at anytime, at our discretion. We have no responsibility for the content of other websites other than our own even if our site links to other websites. We retain all rights to our website design and all images on it. We have copyright and other rights to the design and all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the web site only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site.
We may restrict or suspend use of the website (typically for repairs, services or general maintenance) where possible we will post warnings on the site first. We will try to do this with as little disruption as possible.
Placing your order
When you place your order with us, you are offered to buy the goods or service you order. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order. Goods may be subject to availability we will tell you if we cannot meet your order from stock or within reasonable time.
If we become aware, after you have placed your order and before we deliver your order that the price or description is not correct we will email to tell you. You can either continue with the order (with the revised price or description) or if you prefer, cancel the order. We will then refund the relevant payment. We will assume you wish to cancel the relevant part of the order if we do not hear otherwise from you within three working days.
We will send you an email to confirm that we have received your order and are processing it. That email is not a confirmation that we have accepted your order. There is no legally binding contract at this stage. We remain free to decline all or part of your order at any time before we decide to accept it.
We may pass your details to third parties, (identity, address etc) only as part of the transaction (courier or postal companies) or to protect us from fraudulent transactions.
Price – Goods/Services
The price displays whether there is a delivery charge included or excluded with your product.
You agree to pay for your goods and/or services when you place your order. At this current time we only process your order via PayPal, (you do not need a PayPal account to use this bank) if you require an alternative then please contact us.
When you have ordered a consultation/appointment with one of the Supporting Change representatives or agents you agree to liaise a mutually suitable time for the appointment. We endeavour for these appointments to be within four weeks of your order, sooner if possible. We reserve the right to contact you at weekends and out of normal working hours. For overseas customers we will endeavour to agree a suitable time depending on the time zone differences (these may include late night or early morning calls for either party). Our preferred method of communication is FB messenger (video available if preferred), telephone, Skype/Zoom or in person at our office in Herefordshire England.
If you are not available at the agreed time for the consultation appointment we will not refund the fee paid. If you are late for an appointment time we reserve the right to reduce the time allocated. With exceptional circumstances we may offer an alternative appointment time.
When exceptional circumstances arise we reserve the right to change the preferred person for the consultation/appointment.
All delivery times quoted are estimated and we cannot guarantee delivery at any particular time or date.
If we are prevented from delivering within 30 days after we accept your order, we will give you the option to either accept or cancel your order. If you choose to cancel the contract (after we give you the option) we will refund the relevant part of your payment and the cancellation will be on the basis that you have no further claim against us under the contract.
If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including loss of profit, or any other financial loss, of indirect or consequential loss or increase in the price of goods or delivery).
We may delivery your goods in instalments.
The goods are at your risk from the time of delivery.
You must inspect the goods on delivery. If the goods are delivered damaged (or not delivered) you must contact us by email email@example.com within 3 days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged before delivery. You must give us (and the carrier) a fair chance to inspect the damaged goods.
If the order is cancelled (for any reason) you are then to pay for all stock we may hold (or to which you have committed) for the order.
If you cancel the scheduled appointment for the consultation service you must pay for the service. Under exceptional circumstances we reserve the right to offer you an alternative appointment.
We may suspend or cancel the order or service by written notice: if you fail to pay us when due, if you fail to honour your obligations under these terms.
You may not cancel the order unless we agree in writing.
Consumers may not cancel the order if any goods are made to your specification or where the price is subject to fluctuations (or currency fluctuations) on the financial or bullion markets (By virtue of regulation 13 of the consumer protection distance selling regulation 2000).
We warrant that the goods, comply with their description on our website, and are free from material defects at the time of delivery.
The description of goods on our Website is for identification only. The goods may vary slightly from their description, appearance, technical specification, dimensions, weight and performance.
If you believe we have delivered goods which are defective in material or workmanship you must: inform us (in writing) with full details as soon as possible and allow us to investigate the matter. If the goods are found to be defective and you have complied with these terms and conditions in full we will (at our option) replace the goods or refund the price. Digital downloaded products are only replaced.
We are not liable for any other losses or damage (including direct or indirect consequential loss, financial loss, loss of profits or loss of use) arising from the contract of the supply of goods their use even if we are negligent.
For all liabilities not referred to elsewhere in these terms and our liability is limited to damages to the price of the goods.
If you are not satisfied with the products we will receive a full refund for these products provided that the items are returned within 14 days of receipt of order, along with your full order details and the reason for return. This is only for physical goods purchased and does not apply to digital goods nor private consultations. Upon receipt of these items we will issue a full refund if these products are returned unopened and within a re-sellable condition. If they are deemed to be faulty we will investigate and keep you informed and either offer a replacement or refund. Postage costs will not be refunded.
Supporting Spiritual Change is a sister company to Supporting Change Now and is as one.
© Supporting Change 2018